Common Purchase Issues
Crypto purchase not showing up
Confirm network confirmations â crypto purchases (BTC, ETH, USDT, USDC, SOL, LTC) require confirmations before Coins are credited.
Double-check the wallet address â make sure funds were sent to the exact address provided by Juice.gg.
Gift card code not working
Ensure correct input â codes are case-sensitive, so watch for typos.
Verify gift card validity â only Juice.ggâcompatible Kinguin cards will work.
If it still doesnât work, contact support with your code details.
Common Redemption Issues
Redemption delays
Redemptions are processed as quickly as possible in the order theyâre received.
Crypto redemptions may require confirmations and approval.
Steam skin redemptions depend on marketplace supply and processing.
If it has been more than 24 hours, contact support.
Unverified account
You must have a confirmed email and 2FA enabled before redeeming prizes.
Crypto redemption not received
Confirm the blockchain transaction in a blockchain explorer.
Check for network congestion â high traffic can slow down confirmations.
Always verify the wallet address before redeeming â crypto transactions are irreversible.
Steam trade not received
Inventory must be set to public.
Ensure your Steam account is linked and your trade URL is valid.
Check if the trade offer expired or was declined in your Steam history.
Steam Guard or trade hold issues can delay trades if recent account changes were made.